State Farm® Insurance Agent Yamelys Santana

"I contacted the office after noticing a significant increase in my insurance premium and spoke with Beatrice. She said she would contact the insurance company to find out why the rate had increased so much and then get back to me. I never received a callback.

Since I hadn't heard from her, I called the office again and scheduled an appointment for the account manager to call me. Unfortunately, the account manager never called either.

When I spoke with Beatrice again, she remembered my previous call, but I still wasn't provided with an explanation for the premium increase or any meaningful follow-up. I was disappointed by the lack of communication and the failure to return promised calls. I hope the agency improves its customer service by following through on callbacks and providing timely updates to customers."

"I had a great experience with Beatrice at State Farm! She was able to help me get my car insured so we can finalize the loan process and get our new car as soon as possible. She was so patient, kind, and attentive. I was needing it expedited and she was able to get things done quickly for us! Truly appreciate her hard work and effort in helping us today in this process!!! Thank you so much Beatriz!! You’re the best!!
Alexandria Lindsey"

"Worked with Beatrice she was attentive and great with reviewing my policy for me and my daughter. Top of the line I recommend asking for her when you come! She can help with anything"

"Great experience. Fast quotes and saved me a lot of $!"

"Jammelis at State Farm was extremely helpful, professional, and friendly. She took the time to explain everything clearly, answered all my questions, and made the whole insurance process easy and stress-free. Great customer service and highly recommend asking for Jammelis if you need help with auto insurance or any State Farm insurance needs."

"Estuve ahí y no estaban abiertos,la oficina cerrada,adentro habían personas y miraban y nadie se tomó la amabilidad de responder,por lo tanto tienen un horario que no cumplen."

"Que genial es Yamelis ! Tan atenta y educada . Fui por recomendacion y yo la recomiendo a todos los que necesiten un seguro de carro . Diez , ella es un 10 !"

"Buena atención
Muy amable y calido el servicio"

"Excellent attentive agency."

"I am getting a great rate and I have been very happy with the service here at Yamelys State Farm"

"I am so happy with Yamelys Santana Statefarm! I have been a customer since 2022! They always do a great job"

"Keyla is the best. She's knowledgeable, helpful and pleasant. She's the main reason I stay with State Farm. Thank you"

"Muy buena gracias por su amabilidad"

"I had the pleasure of speaking with Howard Roberts who assisted me and provided me with coverage for my new condo. He was very nice, informative and knowledgeable. I highly recommend!"

"I spoke to Mia Otero in regards to payment confirmations, and she submitted it me immediately."

"I walked in and was grwated by a kind caring person i believe her name is Beatrice, she has a good smile and is very supportiv. The representative that toik care of me is Howard, a very kind professional. I was considering cancelling my policy, however by the way i was treated i decided to remain a state farm customer."

"Yamelys Santana me ayudo muy bien es una professional me explicó todo resolvió mis dudas muy amable habla español y también inglés , I really recommend 100% makes me feel like a family great customer service"

"They really were horrible in taking care of my 96-year-old dad they wouldn't refund him the money he was entitled to trying to take advantage of his mental acuity and his age terrible company would never recommend them"

"This has not been a good experience. My father had car insurance with them for a few years, but when he went to cancel it, it took several phone calls, and during which time they kept charging his account even though he had coverage elsewhere. They did not issue any credits as they should have due to their delays, resulting in a 97-year-old man overpaying them. I would not recommend them as they have no morals."

"Yamelys Santana was great and polite. She made sure my aunt and I was taken care of concerning her life policy and also took time to educate me about life policies for my family."

"The office is friendly any personable. The staff is knowledgeable and helpful. They answered all my questions, helped with paperwork, etc. very pleasant and professional at the same time."

"I can’t give this agency enough praise! I always get the attention I need from all of the agents in this office. It is a true pleasure to have my policies with them. Every time I call or show up, I am met with nothing but smiles and willingness to cater to my every need!"

"I signed with this agency while one of their employees was still active there. After he left my rate went up from $900+ to $1400+. Between my health which I shared with these horrible people there, they would keep promising me to call me back for adjustment & refund my back pay they stole to the original price that they were taking out of my checking account. These people are the worst I have ever dealt with as they lie, false excuses, never return a call & above all they specially never connected with corporate as they claim. So after speaking with corporate that they told me they were never been contacted by them. I hope you see through their true colors. Total of 4 cars from 2 Mercedes, 1 Audi, 1 Bentley. I should have stayed with progressive with the same policy, apple for Apple at $970 a month. I guess I’m the idiot."

"I have been a customer of Statefarm since 1966. I have always had all my policies, auto, home and life! Yamelys and her team have taken great care of me!"

"Howard Roberts @ State Farm in Hallandale Beach was very helpful, kind, patient and knowledgeable. He explained the coverages for my two vehicles. I was very satisfied with the quote that he gave me. I ended up switching from GEICO to State Farm. I’m so grateful! Thank you, Howard."